When scheduling your regular Air Compressor Service with your usual maintenance provider, there are several considerations to keep in mind. Most businesses tend to use the same service providers for long periods because it takes the hassle out of the hiring process.
However, over time, this may leave room for error and this can result in poor care or wasted resources on your part.
This can leave you with inadequate service, broken down air compressors and compromised industrial manufacturing facilities. The financial cost can be exorbitant and lead to significant losses in the following months.
With this in mind, here are four considerations to ensure your service provider continues to meet the expected standards agreed upon.
Consistent Expertise
Service providers need to uphold their expertise and familiarity with your Compressed Air System, as well as your manufacturing facility. If at any point they change staff or have new employees, they need to ensure that this knowledge is passed over and that standards will continue to be met.
On-Call Availability
Mishaps can happen, and mechanical faults can occur without warning and disrupt your operations. Therefore, you need a service provider you can rely on who can quickly come out and resolve your issues promptly. If you have to book an appointment well in advance for service, then you may need to look at another provider who can attend to you with the least amount of downtime possible.
Value-Added Benefits
Depending on the size of your compressed air service provider, they may be able to offer you value-added benefits in addition to their repair and maintenance work. This may come in the form of reduced upgrade pricing, low shipping times for additional parts and free emergency repair services. Additionally, they should be able to provide you with the necessary certification to ensure that you are compliant with industry standards.
Superior Customer Service
Customer service goes beyond the occasional interactions with your provider. It includes their communication style, transparency, and frequent check-ins. They should be able to assist you quickly in an emergency and provide scheduled maintenance on time, every time.
If you feel your current provider is not meeting their contractual service levels, then it may be time to hire an Air Compressor Repair service company that can fill in the gaps well.
Our CED Compressed Air Inc. team is here to help!
Contact us today to learn more.
